{"rewrite":{"id":"r_3cb7a2eaddc5f2af26e5efec","clusterId":"c_2f453e5b48cd9bb6868b9cc3","slug":"soracom-adds-handover-feature-to-wisora-ai-chatbot-for-human-ai-collaboration","model":"deepseek-v4-flash","headline":"SORACOM Adds Handover Feature to Wisora AI Chatbot for Human-AI Collaboration","summary":"SORACOM has begun early provision of a new handover function for its AI chatbot service Wisora. The feature allows AI and human agents to collaborate on customer support inquiries, with no additional cost during the early period. The company aims to improve answer accuracy and gradually reduce the need for human intervention as the AI learns from interactions.","whyItMatters":"The handover function bridges AI and human customer support, letting the AI learn from human interventions to improve its own accuracy over time.","webCardHtml":"\u003cp\u003eSORACOM\u0026#39;s AI chatbot service Wisora now offers a handover function that lets AI and human agents work together on customer support. When an inquiry is too complex or needs supplementary detail, a human agent can step in alongside the AI. The AI then learns from those interactions, which SORACOM expects will gradually reduce the number of cases requiring human help. The feature is available at no extra cost during the early provision period. Wisora can be deployed on websites, Slack, Microsoft Teams, and LINE official accounts, and a 14-day free trial is available for companies to test the service before committing.\u003c/p\u003e","blueskyPost":"SORACOM adds a handover function to its Wisora AI chatbot, enabling AI and human agents to collaborate on customer support. The AI learns from human interventions to improve accuracy. Free during early provision.","twitterPost":"SORACOM's Wisora AI chatbot gets a handover function for human-AI collaboration on customer support. The AI learns from human interventions to boost accuracy. Free during early provision period.","threadsPost":null,"newsletterBlurb":"SORACOM has started early provision of a handover function for its Wisora AI chatbot, allowing AI and human agents to collaborate on customer support. The feature is free during the early period and aims to improve answer accuracy by having the AI learn from human interventions. Wisora can be integrated with platforms like Slack, Teams, and LINE.","attributionJson":"[{\"source\":\"ASCII.jp\",\"url\":\"https://ascii.jp/elem/000/004/413/4413468/?rss\",\"title\":\"SORACOM Adds New Feature to \\\"Wisora\\\": Handover Function for AI and Human Collaboration\"}]","lintFlagsJson":null,"lintHits":0,"costUsd":0,"inputTokens":3736,"outputTokens":519,"status":"published","repairAttempts":0,"nextRepairAt":null,"factsAttemptedAt":1782554431,"createdAt":"2026-06-27T09:53:13.000Z","publishedAt":"2026-06-27T09:55:24.000Z","updatedAt":"2026-06-27T09:55:24.000Z"},"cluster":{"id":"c_2f453e5b48cd9bb6868b9cc3","canonicalTitle":"ソラコム「Wisora」に新機能　AIと人が共同対応するハンドオーバー機能を追加","representativeArticleId":"a_b9b93d40e7132e0eac39e49d","sourceCount":1,"writtenSourceCount":1,"writeAttempts":0,"isSolo":true,"entitiesJson":"{\"anime_titles\":[],\"manga_titles\":[],\"work_titles\":[],\"studios\":[],\"people\":[],\"type\":\"news\",\"domain\":\"other\",\"is_roundup\":false}","contentType":"news","status":"published","firstSeenAt":"2026-06-25T04:15:00.000Z","lastSeenAt":"2026-06-25T04:15:00.000Z","updatedAt":"2026-06-27T09:55:24.000Z"},"attribution":[{"source":"ASCII.jp","url":"https://ascii.jp/elem/000/004/413/4413468/?rss","title":"ソラコム「Wisora」に新機能　AIと人が共同対応するハンドオーバー機能を追加"}],"entities":{"anime_titles":[],"manga_titles":[],"work_titles":[],"studios":[],"people":[],"type":"news","domain":"other","is_roundup":false},"keyFacts":["SORACOM added a handover function to its Wisora AI chatbot that lets human agents step in alongside the AI on complex customer support inquiries.","The AI learns from human interventions during handovers, which SORACOM expects will gradually reduce the number of cases requiring human help.","The handover feature is available at no extra cost during the early provision period.","Wisora can be deployed on websites, Slack, Microsoft Teams, and LINE official accounts.","A 14-day free trial is available for companies to test Wisora before committing."]}