{"rewrite":{"id":"r_93b1aaf4258c14eb5b81e971","clusterId":"c_878d7fa1dfe5a77afcfacec5","slug":"miraiboost-and-foxeey-launch-generative-ai-training-course-for-contact-center-managers","model":"deepseek-v4-1-flash","headline":"Miraiboost and FOXeey Launch Generative AI Training Course for Contact Center Managers","summary":"Miraiboost and FOXeey Consulting jointly developed the Contact Center-Specialized Generative AI Practical Training Course, offered from October 1, 2026. The reskilling program runs six sessions and uses a company's own data in its existing AI environment. A two-hour preliminary diagnosis sets the completion outcome, checks the AI environment and internal restrictions, identifies the heaviest task, and reviews participant roles and data availability.","whyItMatters":"The course is built around a preliminary check that can stop a client before training starts, which targets the contact center industry's recurring complaints that AI training stays generic, unmeasurable, and unusable under security rules.","webCardHtml":"\u003cp\u003eThe course covers six sessions, moving through daily and monthly data collection and reporting, aggregation of interaction content, FAQ and manual updates, and monitoring and feedback. Exercises use interaction histories, VOC, FAQs, and SV consultation logs, handled in the AI environment already in place at the client.\u003c/p\u003e\u003cp\u003eMiraiboost, based in Minato-ku, Tokyo, provides corporate AI training; FOXeey Consulting, based in Chiyoda-ku, provides contact center consulting. Before the sessions begin, a two-hour diagnosis fixes what must be working in operations at completion to count as success, then works backward to the curriculum.\u003c/p\u003e","blueskyPost":"Miraiboost and FOXeey Consulting have jointly developed a generative AI training course for contact center management staff. Six sessions, offered from October 1, 2026, with a two-hour preliminary diagnosis that can halt enrollment if the target outcome or usable data is not ready.","twitterPost":"Miraiboost and FOXeey Consulting jointly developed the Contact Center-Specialized Generative AI Practical Training Course. Six sessions, offered from October 1, 2026, using the client's own data in its existing AI environment after a two-hour diagnosis.","threadsPost":null,"newsletterBlurb":"Miraiboost and FOXeey Consulting have jointly developed a generative AI practical training course aimed at contact center management staff. The six-session program, offered from October 1, 2026, has participants work with their company's own interaction histories, VOC, FAQs, and SV consultation logs in the AI environment already in use. A two-hour preliminary diagnosis sets the completion outcome first, and can end enrollment if that outcome or usable data cannot be prepared.","attributionJson":"[{\"source\":\"ASCII.jp\",\"url\":\"https://ascii.jp/elem/000/004/439/4439979/?rss\",\"title\":\"Miraiboost and FOXeey Jointly Develop \\\"Contact Center-Specialized Generative AI Practical Training Course\\\"; Launch AI Reskilling Service for Management Personnel\"}]","lintFlagsJson":null,"lintHits":0,"costUsd":0,"inputTokens":4603,"outputTokens":630,"status":"published","repairAttempts":0,"nextRepairAt":null,"factsAttemptedAt":1791192568,"createdAt":"2026-10-05T09:25:22.000Z","publishedAt":"2026-10-05T09:28:24.000Z","updatedAt":"2026-10-05T09:28:24.000Z"},"cluster":{"id":"c_878d7fa1dfe5a77afcfacec5","canonicalTitle":"「コンタクトセンター特化 生成AI実践研修コース」をミライブーストとFOXeeyが共同開発。マネジメント層向けAI人材リスキリングサービスを提供開始","representativeArticleId":"a_afd3b3b8d00534233689aef1","sourceCount":1,"writtenSourceCount":1,"writeAttempts":0,"isSolo":true,"entitiesJson":"{\"anime_titles\":[],\"manga_titles\":[],\"work_titles\":[],\"studios\":[],\"people\":[],\"type\":\"business\",\"domain\":\"other\",\"is_roundup\":false}","contentType":"news","status":"published","firstSeenAt":"2026-10-05T02:00:00.000Z","lastSeenAt":"2026-10-05T02:00:00.000Z","updatedAt":"2026-10-05T09:28:23.000Z"},"attribution":[{"source":"ASCII.jp","url":"https://ascii.jp/elem/000/004/439/4439979/?rss","title":"「コンタクトセンター特化 生成AI実践研修コース」をミライブーストとFOXeeyが共同開発。マネジメント層向けAI人材リスキリングサービスを提供開始"}],"entities":{"anime_titles":[],"manga_titles":[],"work_titles":[],"studios":[],"people":[],"type":"business","domain":"other","is_roundup":false},"keyFacts":null}