{"rewrite":{"id":"r_8b0f3dba535858af617528c6","clusterId":"c_773fb84949ec225a3f34d2c9","slug":"cygames-opens-refund-desk-for-cancelled-uma-musume-los-angeles-event","model":"deepseek-v4-1-flash","headline":"Cygames Opens Refund Desk for Cancelled Uma Musume Los Angeles Event","summary":"Cygames published refund guidance on November 13, 2026, for ticket holders and JTB official tour applicants after cancelling the Uma Musume Pretty Derby 7th EVENT in LOS ANGELES. Requests go to a dedicated Cygames desk by November 30, 2026, 23:59 Los Angeles time. Travelers can claim up to two nights of Los Angeles accommodation for one performance day or three nights for both, plus round-trip airfare. Performance goods mail order is also open.","whyItMatters":"The refund terms, capped per night and per ticket rather than paid out flat, put the cost of a cancelled overseas performance on a documented claims process with a hard deadline, and Cygames is running that process itself rather than leaving it to AXS or JTB.","webCardHtml":"\u003cp\u003eThe claim window closes November 30, 2026 at 23:59 Los Angeles time, which is December 1 at 16:59 Japan time. Cygames warns that refunds may not be possible after that point.\u003c/p\u003e\u003cp\u003eAccommodation is capped at 50,000 yen or 320 USD per person per night, with two nights covered for one performance day and three for both. Round-trip airfare, including fuel surcharges and airport taxes, is capped at 700,000 yen or 4,450 USD per person. Those who cancelled without traveling get actual cancellation fees refunded in full, without those caps.\u003c/p\u003e\u003cp\u003eTour charges booked through JTB are refunded in full by JTB. Performance goods mail order ships outside the United States and Canada; buyers in those two countries use a separate US and Canada mail order sale.\u003c/p\u003e","blueskyPost":"Cygames caps Los Angeles hotel coverage at two nights for one performance day and three for both, so the refund covers the trip, not the reason for it.","twitterPost":"Cygames ties Los Angeles hotel refunds to performance days: two nights for one, three for both.","threadsPost":"Cygames set the refund around the performance calendar, not the trip. Los Angeles hotel costs are covered for two nights if you held one performance day and three if you held both, so fans who built longer stays around the Uma Musume Pretty Derby event recover only the nights the schedule required.","newsletterBlurb":"Cygames published refund guidance for the cancelled Uma Musume Pretty Derby 7th EVENT in LOS ANGELES, with requests due November 30, 2026 at 23:59 Los Angeles time. Accommodation and airfare are refunded at actual cost up to fixed caps, and cancellation fees are covered in full for those who did not travel. Performance goods mail order is also open, with a separate sale for the US and Canada.","attributionJson":"[{\"source\":\"Nijimen\",\"url\":\"https://nijimen.kusuguru.co.jp/topics/656721\",\"title\":\"Uma Musume 7th EVENT in LOS ANGELES Cancellation: Refund Information for Travel and Cancellation Costs and Performance Goods Mail Order Announced; Requests Accepted Until November 30, 23:59 (Los Angeles Time)\"}]","lintFlagsJson":null,"lintHits":0,"costUsd":0,"inputTokens":5553,"outputTokens":908,"status":"published","repairAttempts":0,"nextRepairAt":null,"factsAttemptedAt":1794609864,"createdAt":"2026-11-13T22:39:10.000Z","publishedAt":"2026-11-13T22:43:22.000Z","updatedAt":"2026-11-13T22:43:22.000Z"},"cluster":{"id":"c_773fb84949ec225a3f34d2c9","canonicalTitle":"「ウマ娘」7th EVENT in LOS ANGELES公演中止に伴う旅費・キャンセル費等の返金と公演グッズ通販の案内が公開！申し出は11月30日23:59（ロサンゼルス時間）まで","representativeArticleId":"a_3cdbaa4efd6e4f5a6d45e096","sourceCount":1,"writtenSourceCount":1,"writeAttempts":0,"isSolo":true,"entitiesJson":"{\"anime_titles\":[],\"manga_titles\":[],\"work_titles\":[\"Uma Musume Pretty Derby\"],\"studios\":[],\"people\":[],\"type\":\"event\",\"domain\":\"games\",\"is_roundup\":false}","contentType":"news","status":"published","firstSeenAt":"2026-11-13T22:01:13.000Z","lastSeenAt":"2026-11-13T22:01:13.000Z","updatedAt":"2026-11-13T22:43:22.000Z"},"attribution":[{"source":"Nijimen","url":"https://nijimen.kusuguru.co.jp/topics/656721","title":"「ウマ娘」7th EVENT in LOS ANGELES公演中止に伴う旅費・キャンセル費等の返金と公演グッズ通販の案内が公開！申し出は11月30日23:59（ロサンゼルス時間）まで"}],"entities":{"anime_titles":[],"manga_titles":[],"work_titles":["Uma Musume Pretty Derby"],"studios":[],"people":[],"type":"event","domain":"games","is_roundup":false},"keyFacts":["Cygames published refund guidance on November 13, 2026, for the cancelled Uma Musume Pretty Derby 7th EVENT in LOS ANGELES.","Requests must reach the dedicated Cygames desk by November 30, 2026, 23:59 Los Angeles time.","Accommodation refunds are capped at 50,000 yen or 320 USD per person per night, with two nights for one performance day and three for both.","Round-trip airfare is refunded at actual cost up to 700,000 yen or 4,450 USD per person.","JTB official tour accommodation and airfare are refunded in full by JTB."],"pageLinks":{"healthSlugs":["uma-musume-pretty-derby"],"storySlugs":[],"entities":[{"slug":"uma-musume-pretty-derby","supported":8,"disputed":0,"contradicted":0,"unverified":42,"overall":"green","story_count":39,"has_dossier":true}],"stories":[],"entitiesOk":true,"storiesOk":true}}